Return Policy

We want your shopping experience to be the absolute best! We hope you love your order but if not, we are here to make your return process as smooth and easy as possible with our simple return policy listed below. If you have any questions, call us at 334-834-2220 (Monday-Friday CST: 10am-5pm) or email us at


  • Returns must be made 14 days from original ship date.
  • Refunds are issued back to the original payment method or an online credit.
  • Purchases made using a promotional code are eligible for an online credit only.
  • Merchandise may be exchanged for same item in a different size/color.
  • Returns must be received with original tags attached, unwashed, unworn and no makeup on the items.
  • Damages must be reported within 24 hours of receiving merchandise or it will not be eligible for return.
  • We hold the right to partially refund or not issue a refund if merchandise is returned without a defect report or shows evidence of having been worn.
  • We will gladly issue a FREE Return Label if merchandise is being returned due to defects on our end. (Call us in the event that this happens)
  • In-store orders, phone orders, and invoice orders are eligible for online credit only. 
  • Original shipping is not refundable.
  • Colors may vary due to photography lenses, indoor/outdoor lighting, computer monitoring resolutions. Clothing patterns may also vary. These situations do not qualify as defects. 
  • Refunds are processed within 5 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued. 

How Do I Make A Return?

  • Fill out the return form included in your order.
  • You can return items via an insured carrier of your choice to:

       Painted Pink
       1941 Mulberry St.
       Montgomery, AL 36106

* We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Painted Pink is not responsible for damaged, missing or packages lost in transit. 

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