We want your shopping experience to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible with a simple return policy listed below. If you have any questions, please chat us online, call us at 334-834-2220 (hours are 10am-5pm CST Monday - Friday) or email us at firstname.lastname@example.org.
If you are unhappy with your purchase, please let us know as soon as possible so we can take care of you.
- Merchandise may be exchanged for same item in a different size/color or returned for refund.
- We accept returns for refund within 14 days from original ship date.
- We accept returns for an online credit for promotional sale items up to 14 calendar days from the date you place your order.
- Items returned that are shipped within Montgomery county will be charged a $10 restocking fee.
- Accessories and Final Sale items (75% off) are not eligible for return.
- Refunds are issued back to the original method of payment or with an online credit.
- Returns must be received unwashed, unworn, with no make on the items, and original tags attached.
- Damages must be reported within 24 hours of receiving merchandise or it will not be eligible for return.
- We will gladly issue a FREE Return Label if merchandise is being returned due to defects on our end. (Call us in the event that this happens)
- We hold the right to partially refund or not issue a refund at all if merchandise is returned without a damage being reported or is suspected to have been worn.
- Original shipping is not refundable.
- Colors may vary due to photography lenses, indoor/outdoor lighting, computer monitoring resolutions. Clothing patterns may also vary. These situations do not qualify as defects.
- Refunds are processed within 5 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
How Do I Make A Return?
- Fill out the return form included in your order.
- You can return items via an insured carrier of your choice to:
1941 Mulberry St.
Montgomery, AL 36106
* We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Painted Pink is not responsible for damaged, missing or packages lost in transit.